Important Notice To Pluris Wedgefield Customers

Late on the evening of August 21, 2026, a severe lightning strike caused damage to the water treatment facility, to include computers, SCADA, PLC’s, and communication equipment resulting in low water pressure for customers for approximately three hours. The SCADA system is purposely designed and programmed for an extreme event such as this to enter a fail-safe mode. The fail-safe mode ensures continuing operation of critical systems such as pumps and disinfection equipment. At no time did the system pressure drop below the Florida Department of Environmental Protection (“FDEP”) requirement of 20 psi. Our field crew immediately implemented emergency procedures and worked diligently to restore water pressure to affected customers as quickly as possible.

In addition, a 4-inch water main break occurred on Majestic Street, resulting in a temporary loss of water service to the 36 connections located along the street. Once the repair was completed, a precautionary Boil Water Advisory was issued, and affected addresses received the precautionary boil water notices by door tags. Our field crew followed established emergency procedures to restore water service and ensure that the appropriate precautionary boil water notices were provided to all affected customers.

Field operations staff were immediately deployed to the water treatment facility and the water main line break. The FDEP was noticed and updated through the events. Field operation staff assessed the lightning strike damages at the water treatment plant as well as repairing the watermain line, which was concluded at approximately 2 AM ET. Per FDEP requirements, bacterial water samples for laboratory testing were obtained and pending results expected later today (Tuesday August 25th) the precautionary boil water notice to the 36 residents should be cleared for the residents. The notice remains in effect until the laboratory provides the results and Pluris notifies the affected residents.

Our Customer Care number, 888-758-7471, is answered after hours by a service that was actively receiving calls throughout the low-pressure event. Due to the high volume of calls received, customers may have experienced a wait time. However, all calls were answered and promptly dispatched to our field crew, and customers were provided with available information regarding the emergency.

Please note that correspondence sent to our Customer Care email address, [email protected], is monitored during regular business hours and will be addressed by our representatives on the next business day.

We appreciate our customers’ patience and understanding as our field crews worked diligently to address these incidents and restore water service as quickly and safely as possible.

Pluris Wedgefield Update on 90 Day Pilot Study for Treatment of Total Trihalomethanes (“TTHMs”)

May 2017

Pluris Wedgefield (“Pluris”) is presenting a summary of analytical laboratory data from its pilot study addressing TTHMs, the byproduct of chlorine disinfection in drinking water. The pilot testing is being conducted in accordance with the Florida Department of Environmental Protection (“FDEP”) approved pilot study.

The following table shows TTHM analytical laboratory data results from sampling beginning after the startup of the pilot study on March 1, 2017 and continuing with the latest recent results on May 3, 2017.

Laboratory testing results of chlorine dioxide being used as a disinfectant instead of chlorine continues to be positive. The latest analytical laboratory results on May 3, 2017 show concentrations continue to drop during the pilot study with TTHMs ranging between 0.70 micrograms per liter (µ/l) to 3.05 µ/l. The Federal Environmental Protection Agency (“EPA”) maximum contaminant level (“MCL”) is 80 µ/l.

Pilot study protocol continues with determining the chlorine dioxide concentration necessary to meet the Florida FDEP requirements.  The process involves an incremental adjustment between chlorine dioxide increasing as chlorine levels are decreased. Due to the sensitivity of the incremental changes, chlorine levels are now contemplated to reach “0” in the middle to late part of May.

Pluris continues to be contacted by customers noting the improvement in odor, taste and color in the drinking water. As referenced before, this is likely the result of the chlorine concentration decreasing as the chlorine dioxide level increases. The aesthetics of odor, taste and color would change and most if not all smell of chlorine would disappear, as chlorine concentrations approach “0”.

As noted in the last update, Pluris contemplated the end of the 90 day pilot study on May 30, 2017. The FDEP has requested the pilot study be extended beyond the original 90 day period it approved. The FDEP’s rationale for the extension is to consider any effect of hotter summer weather when all water utilities experience the highest seasonal TTHM levels.

As always, customers with questions or desiring to visit the water treatment plant facility are encouraged to contact Pluris’ regional manager, Joe Kuhns. He will personally schedule a facility visit for any customer wanting to observe the chlorine dioxide pilot study treatment plant, as well as the entire drinking water treatment process. Mr. Kuhns can be reached via email at [email protected] or by telephone at (813) 526-0608.

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