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On the evening of August 21, 2026, a severe lightning strike caused damage to the water treatment facility, to include computers, SCADA, PLC’s and communication equipment resulting in low water pressure for customers for approximately three hours. The SCADA system is purposely designed and programmed for an extreme event such as this to enter a fail-safe mode. The fail-safe mode ensures continuing operation of critical systems such as pumps and disinfection equipment. At no time did the system pressure drop below the Florida Department of Environmental Protection (FDEP”) requirement of 20 psi. Our field crew immediately implemented emergency procedures and worked diligently to restore water pressure to affected customers as quickly as possible.
In addition, a 4-inch water main break occurred on Majestic Street, resulting in a temporary loss of water service to the 36 connections located along the street. Once the repair was completed, a precautionary Boil Water Advisory was issued, and affected addresses received the precautionary boil water notices by door tags. . Our field crew followed established emergency procedures to restore water service and ensure that the appropriate precautionary boil water notices were provided to all affected customers.
Our Customer Care number, 888-758-7471, is answered after hours by a service that was actively receiving calls throughout the low-pressure event. Due to the high volume of calls received, customers may have experienced a wait time. However, all calls were answered and promptly dispatched to our field crew, and customers were provided with available information regarding the emergency.
Please note that correspondence sent to our Customer Care email address, [email protected], is monitored during regular business hours and will be addressed by our representatives on the next business day.
We appreciate our customers’ patience and understanding as our field crews worked diligently to address these incidents and restore water service as quickly and safely as possible.
THINKING AHEAD
Pluris is dedicated to protecting the environment and its most important asset, water.
Wildlife Protected
Wild Geese in residence at Pluris’s membrane bio-reactor treatment facility
Emphasizing Reuse
Pluris’s state of the art membrane bio-reactor wastewater treatment facility produces near drinking water quality effluent for reuse in landscaping
Modular Design
Accommodating Customers with designs to keep costs reasonable while planning for future growth
Customer Support
Pluris’s website now allows customers more features in monitoring account information and water use. All customers need to register and by doing so customers can access account information all 24 hours of each day for all 365 days in the year. After registering customers will have access to features including:
