Important Notice To Pluris Wedgefield Customers

Late on the evening of August 21, 2026, a severe lightning strike caused damage to the water treatment facility, to include computers, SCADA, PLC’s, and communication equipment resulting in low water pressure for customers for approximately three hours. The SCADA system is purposely designed and programmed for an extreme event such as this to enter a fail-safe mode. The fail-safe mode ensures continuing operation of critical systems such as pumps and disinfection equipment. At no time did the system pressure drop below the Florida Department of Environmental Protection (“FDEP”) requirement of 20 psi. Our field crew immediately implemented emergency procedures and worked diligently to restore water pressure to affected customers as quickly as possible.

In addition, a 4-inch water main break occurred on Majestic Street, resulting in a temporary loss of water service to the 36 connections located along the street. Once the repair was completed, a precautionary Boil Water Advisory was issued, and affected addresses received the precautionary boil water notices by door tags. Our field crew followed established emergency procedures to restore water service and ensure that the appropriate precautionary boil water notices were provided to all affected customers.

Field operations staff were immediately deployed to the water treatment facility and the water main line break. The FDEP was noticed and updated through the events. Field operation staff assessed the lightning strike damages at the water treatment plant as well as repairing the watermain line, which was concluded at approximately 2 AM ET. Per FDEP requirements, bacterial water samples for laboratory testing were obtained and pending results expected later today (Tuesday August 25th) the precautionary boil water notice to the 36 residents should be cleared for the residents. The notice remains in effect until the laboratory provides the results and Pluris notifies the affected residents.

Our Customer Care number, 888-758-7471, is answered after hours by a service that was actively receiving calls throughout the low-pressure event. Due to the high volume of calls received, customers may have experienced a wait time. However, all calls were answered and promptly dispatched to our field crew, and customers were provided with available information regarding the emergency.

Please note that correspondence sent to our Customer Care email address, [email protected], is monitored during regular business hours and will be addressed by our representatives on the next business day.

We appreciate our customers’ patience and understanding as our field crews worked diligently to address these incidents and restore water service as quickly and safely as possible.

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THINKING AHEAD

Pluris is dedicated to protecting the environment and its most important asset, water.
Wildlife Protected

Wild Geese in residence at Pluris’s membrane bio-reactor treatment facility
Emphasizing Reuse

Pluris’s state of the art membrane bio-reactor wastewater treatment facility produces near drinking water quality effluent for reuse in landscaping
Modular Design

Accommodating Customers with designs to keep costs reasonable while planning for future growth

About Us

Responsibility

Pluris believes “Water is life” and that there is not a more important natural resource and although the United States ranks highest in delivering safe drinking water to Americans, there is constant need for improvement. The American Society of Civil Engineers (ASCE) provides a periodic report card on American Infrastructure and in 2013 ASCE gave America a “D” for Drinking Water. Much of the drinking water infrastructure is nearing the end of its useful life according to ASCE. Currently, there is an estimated 240,000 water main breaks per year and the American Water Works Association (AWWA) estimates the cost over coming decades could reach $1 trillion to replace all the aging pipes. In addition to pipes treatment costs are increasing with stricter rules promulgated by the EPA in its ongoing implementation of the Safe Drinking Water Act Amendments of 1996.

Pluris understands its responsibility in providing safe drinking water to customers and treating wastewater from homes and businesses before returning to the environment. Pluris also understands, that with its regulated utilities we have to meet the environmental compliance requirements of regulatory agencies while doing so in a fair and reasonable manner on behalf of customers.

One of our ways in which we have benefitted the environment while providing growth in a sustainable manner has been our membrane bio-reactor wastewater treatment facilities situated along sensitive coastal communities in North Carolina. These facilities allow the highest treatment of wastewater to the level that the resulting water can be reused for irrigation, conserving drinking water sources and providing water for landscaping at lesser costs than drinking water.

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