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Important Notice To Pluris Wedgefield Customers

Late on the evening of August 21, 2026, a severe lightning strike caused damage to the water treatment facility, to include computers, SCADA, PLC’s, and communication equipment resulting in low water pressure for customers for approximately three hours. The SCADA system is purposely designed and programmed for an extreme event such as this to enter a fail-safe mode. The fail-safe mode ensures continuing operation of critical systems such as pumps and disinfection equipment. At no time did the system pressure drop below the Florida Department of Environmental Protection (“FDEP”) requirement of 20 psi. Our field crew immediately implemented emergency procedures and worked diligently to restore water pressure to affected customers as quickly as possible.

In addition, a 4-inch water main break occurred on Majestic Street, resulting in a temporary loss of water service to the 36 connections located along the street. Once the repair was completed, a precautionary Boil Water Advisory was issued, and affected addresses received the precautionary boil water notices by door tags. Our field crew followed established emergency procedures to restore water service and ensure that the appropriate precautionary boil water notices were provided to all affected customers.

Field operations staff were immediately deployed to the water treatment facility and the water main line break. The FDEP was noticed and updated through the events. Field operation staff assessed the lightning strike damages at the water treatment plant as well as repairing the watermain line, which was concluded at approximately 2 AM ET. Per FDEP requirements, bacterial water samples for laboratory testing were obtained and pending results expected later today (Tuesday August 25th) the precautionary boil water notice to the 36 residents should be cleared for the residents. The notice remains in effect until the laboratory provides the results and Pluris notifies the affected residents.

Our Customer Care number, 888-758-7471, is answered after hours by a service that was actively receiving calls throughout the low-pressure event. Due to the high volume of calls received, customers may have experienced a wait time. However, all calls were answered and promptly dispatched to our field crew, and customers were provided with available information regarding the emergency.

Please note that correspondence sent to our Customer Care email address, [email protected], is monitored during regular business hours and will be addressed by our representatives on the next business day.

We appreciate our customers’ patience and understanding as our field crews worked diligently to address these incidents and restore water service as quickly and safely as possible.

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Pluris Wedgefield Update on 90 Day Pilot Study for Treatment of Total Trihalomethanes (“TTHMs”)

April 2017

Pluris Wedgefield (“Pluris”) has passed the halfway mark in the Florida Department of Environmental Protection (“FDEP”) approved 90 day pilot study that addresses TTHMs, the byproduct of chlorine disinfection in drinking water.

Pilot study results from using chlorine dioxide as the potential replacement disinfectant instead of the currently used chlorine for the future are positive. Preliminary independent analytical laboratory results from the pilot study show concentrations of TTHMs ranging between 6 micrograms per liter (µ/l) to 41 µ/l. The Federal Environmental Protection Agency (“EPA”) current regulatory limit is 80 µ/l.

The subsequent results are contemplated to improve further. The reason is due to the pilot study protocol which calls for gradual reduction in chlorine levels as chlorine dioxide levels are increased.  This is an incremental process that requires weeks in balancing the relative values. As the chlorine levels decrease there is less potential for TTHM formation in the distribution system.  Chlorine levels are contemplated to reach “0” in the latter part of April.

Pluris has been contacted by a number of customers noting improvement in odor, taste and color in the drinking water. This is likely the result of the decrease in chlorine concentration. The aesthetics of odor, taste and color would change as any smell of chlorine would disappear, along with the color and taste associated with chlorine.

Pluris contemplates the end of the 90 day pilot study on May 30, 2017. The FDEP is considering extending the pilot study beyond the original 90 day period it approved. The FDEP’s rationale for the extension is to consider any effect of hotter summer weather. All utilities experience the highest TTHM level results during warmer seasons of the year.

Pluris will notify customers of any extension the FDEP requests. In the meantime customers with questions or desiring to visit the water treatment plant facility are encouraged to contact Mr. Joe Kuhns. He will personally schedule a facility visit for any customer wanting to observe the chlorine dioxide pilot study treatment plant, as well as the entire water treatment facility.

Mr. Kuhns can be reached via email at [email protected] or by telephone at (813) 526-0608.

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