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Important Notice To Pluris Wedgefield Customers

Late on the evening of August 21, 2026, a severe lightning strike caused damage to the water treatment facility, to include computers, SCADA, PLC’s, and communication equipment resulting in low water pressure for customers for approximately three hours. The SCADA system is purposely designed and programmed for an extreme event such as this to enter a fail-safe mode. The fail-safe mode ensures continuing operation of critical systems such as pumps and disinfection equipment. At no time did the system pressure drop below the Florida Department of Environmental Protection (“FDEP”) requirement of 20 psi. Our field crew immediately implemented emergency procedures and worked diligently to restore water pressure to affected customers as quickly as possible.

In addition, a 4-inch water main break occurred on Majestic Street, resulting in a temporary loss of water service to the 36 connections located along the street. Once the repair was completed, a precautionary Boil Water Advisory was issued, and affected addresses received the precautionary boil water notices by door tags. Our field crew followed established emergency procedures to restore water service and ensure that the appropriate precautionary boil water notices were provided to all affected customers.

Field operations staff were immediately deployed to the water treatment facility and the water main line break. The FDEP was noticed and updated through the events. Field operation staff assessed the lightning strike damages at the water treatment plant as well as repairing the watermain line, which was concluded at approximately 2 AM ET. Per FDEP requirements, bacterial water samples for laboratory testing were obtained and pending results expected later today (Tuesday August 25th) the precautionary boil water notice to the 36 residents should be cleared for the residents. The notice remains in effect until the laboratory provides the results and Pluris notifies the affected residents.

Our Customer Care number, 888-758-7471, is answered after hours by a service that was actively receiving calls throughout the low-pressure event. Due to the high volume of calls received, customers may have experienced a wait time. However, all calls were answered and promptly dispatched to our field crew, and customers were provided with available information regarding the emergency.

Please note that correspondence sent to our Customer Care email address, [email protected], is monitored during regular business hours and will be addressed by our representatives on the next business day.

We appreciate our customers’ patience and understanding as our field crews worked diligently to address these incidents and restore water service as quickly and safely as possible.

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North Carolina Utilities Commission Grants Pluris Holdings’ Subsidiary Operating Authority at Pines Utilities Company, Inc.

February 2017

The North Carolina Utilities Commission (“NCUC”) on February 1st issued an Order granting Pluris Webb Creek, LLC’s (“Pluris”) application as temporary operator with the eventual approval of a certificate of public convenience and necessity at Pines Utilities, Inc. (“Pines”), near Jacksonville, North Carolina. Pines has provided sewer services to more than 300 residential customers. The existing aged wastewater treatment plant at Pines was permitted to discharge 70,000 gallons of wastewater per day but was failing in recent years, creating environmental concern.

Pluris approached the North Carolina Department of Environmental Quality (“NCDEQ”), with a solution to the environmental concerns caused by the failing plant, and also approached the NCUC in regards to helping rate payers within Pines, who were facing a significant rate increase with a proposed new plant that would only service the existing Pines Utilities’ customers.

Pluris proposed to interconnect Pines’ collection system with the adjoining Pluris Webb Creek, LLC wastewater treatment facility in Webb Creek. By doing so, the rate payers in Pines would not have to bear the cost for a new multi-million dollar wastewater treatment plant serving Pines.

Pluris’ solution would benefit both rate payers in Pines as well as Webb Creek.  As previously reported, Pluris was appointed by the NCUC as the emergency operator of the former Webb Creek Water and Sewage Co., utility in August, 2016, due to more than 400 environmental violations. Pluris’ plans to build a membrane bio-reactor (“MBR”) treatment plant at Webb Creek that would serve both groups of rate payers, allowing costs of the one plant to be spread over a greater number of customers.

Pluris has designed and built two MBR facilities in Onslow and Pender Counties and has received positive comments from the NCDEQ regarding these facilities.  

Former Senior Environmental Engineer with the NCDEQ, Jim Bushardt, PE stated, “Pluris’s MBR treatment facilities represent the highest level of wastewater treatment in the state of North Carolina”.

For more information readers are encouraged to reach Randy Hoffer, Regional Manager for Pluris in North Carolina. Randy can be reached at [email protected] or at Pluris’ office in Onslow County at 910.327.0349.

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