Important Notice To Pluris Wedgefield Customers

Late on the evening of August 21, 2026, a severe lightning strike caused damage to the water treatment facility, to include computers, SCADA, PLC’s, and communication equipment resulting in low water pressure for customers for approximately three hours. The SCADA system is purposely designed and programmed for an extreme event such as this to enter a fail-safe mode. The fail-safe mode ensures continuing operation of critical systems such as pumps and disinfection equipment. At no time did the system pressure drop below the Florida Department of Environmental Protection (“FDEP”) requirement of 20 psi. Our field crew immediately implemented emergency procedures and worked diligently to restore water pressure to affected customers as quickly as possible.

In addition, a 4-inch water main break occurred on Majestic Street, resulting in a temporary loss of water service to the 36 connections located along the street. Once the repair was completed, a precautionary Boil Water Advisory was issued, and affected addresses received the precautionary boil water notices by door tags. Our field crew followed established emergency procedures to restore water service and ensure that the appropriate precautionary boil water notices were provided to all affected customers.

Field operations staff were immediately deployed to the water treatment facility and the water main line break. The FDEP was noticed and updated through the events. Field operation staff assessed the lightning strike damages at the water treatment plant as well as repairing the watermain line, which was concluded at approximately 2 AM ET. Per FDEP requirements, bacterial water samples for laboratory testing were obtained and pending results expected later today (Tuesday August 25th) the precautionary boil water notice to the 36 residents should be cleared for the residents. The notice remains in effect until the laboratory provides the results and Pluris notifies the affected residents.

Our Customer Care number, 888-758-7471, is answered after hours by a service that was actively receiving calls throughout the low-pressure event. Due to the high volume of calls received, customers may have experienced a wait time. However, all calls were answered and promptly dispatched to our field crew, and customers were provided with available information regarding the emergency.

Please note that correspondence sent to our Customer Care email address, [email protected], is monitored during regular business hours and will be addressed by our representatives on the next business day.

We appreciate our customers’ patience and understanding as our field crews worked diligently to address these incidents and restore water service as quickly and safely as possible.

Pluris Wedgefield Pilot Study Latest Test Results for Treatment of Total Trihalomethanes (“TTHM”)

October 2017

Pluris is pleased to present this update on the Florida Department of Environmental Protection (“FDEP”) approved TTHM Pilot Study to evaluate Chlorine Dioxide as the primary disinfectant for drinking water in Wedgefield. In the most recent FDEP compliance testing, TTHM was undetected in water samples. TTHM values have been declining throughout the Pilot Study while seeking the appropriate Chlorine Dioxide dosage and residual levels.

Presented in the following table are the results of TTHM testing from the startup of the Pilot Study in March, 2016 continuing with the latest analytical laboratory results, on September 7, 2017.

 

The current Federal Environmental Protection Agency (“EPA”) Stage II limit for TTHM is 80 micrograms per liter (µg/l). Since the introduction of Chlorine Dioxide at the beginning of the Pilot Study, all TTHM results have been below the EPA limit. The most recent TTHM FDEP mandated compliance testing on September 7, 2017 reported TTHM as being non-detected at the two FDEP mandated compliance test sites for the second quarter (sixth consecutive month) in a row. Although not FDEP compliance testing, Orange County Utilities Central Laboratory (“OCUD”) independently sampled water at the two FDEP compliance test locations on July 25, 2017 and performed TTHM testing at its laboratory. The OCUD reported laboratory detection limits at 0.1 micrograms per liter (“µ/l”) and OCUD reported TTHM results for both samples at 0.27 µ/l.

Pluris has filed for a permit modification with the FDEP allowing Chlorine Dioxide to replace Chlorine as the primary disinfectant. The FDEP has approved a minimum Chlorine Dioxide residual of 0.05 milligrams per liter (mg/l). Based on other utilities’ systems using Chlorine Dioxide for years, the 0.05 mg/l residual will meet EPA Stage II limits for TTHM and provide the required disinfection. The 0.05 mg/l residual will also result in a lower operating cost than the 0.2 mg/l, established by the FDEP for the initial value at the beginning of the Pilot Study.

As always, customers with questions or desiring to visit the water treatment plant facility are encouraged to contact Mr. Joe Kuhns, regional manager for Pluris. He will personally schedule a facility visit for any customer wanting to observe the Chlorine Dioxide pilot study treatment equipment, as well as the entire water treatment facility. Mr. Kuhns can be reached via email at [email protected] or by telephone at (813) 526-0608.

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