Important Notice To Pluris Wedgefield Customers

Late on the evening of August 21, 2026, a severe lightning strike caused damage to the water treatment facility, to include computers, SCADA, PLC’s, and communication equipment resulting in low water pressure for customers for approximately three hours. The SCADA system is purposely designed and programmed for an extreme event such as this to enter a fail-safe mode. The fail-safe mode ensures continuing operation of critical systems such as pumps and disinfection equipment. At no time did the system pressure drop below the Florida Department of Environmental Protection (“FDEP”) requirement of 20 psi. Our field crew immediately implemented emergency procedures and worked diligently to restore water pressure to affected customers as quickly as possible.

In addition, a 4-inch water main break occurred on Majestic Street, resulting in a temporary loss of water service to the 36 connections located along the street. Once the repair was completed, a precautionary Boil Water Advisory was issued, and affected addresses received the precautionary boil water notices by door tags. Our field crew followed established emergency procedures to restore water service and ensure that the appropriate precautionary boil water notices were provided to all affected customers.

Field operations staff were immediately deployed to the water treatment facility and the water main line break. The FDEP was noticed and updated through the events. Field operation staff assessed the lightning strike damages at the water treatment plant as well as repairing the watermain line, which was concluded at approximately 2 AM ET. Per FDEP requirements, bacterial water samples for laboratory testing were obtained and pending results expected later today (Tuesday August 25th) the precautionary boil water notice to the 36 residents should be cleared for the residents. The notice remains in effect until the laboratory provides the results and Pluris notifies the affected residents.

Our Customer Care number, 888-758-7471, is answered after hours by a service that was actively receiving calls throughout the low-pressure event. Due to the high volume of calls received, customers may have experienced a wait time. However, all calls were answered and promptly dispatched to our field crew, and customers were provided with available information regarding the emergency.

Please note that correspondence sent to our Customer Care email address, [email protected], is monitored during regular business hours and will be addressed by our representatives on the next business day.

We appreciate our customers’ patience and understanding as our field crews worked diligently to address these incidents and restore water service as quickly and safely as possible.

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Summer Series - Customer Spotlights Marcia Hamilton, Pluris Sneads Ferry, North Carolina

July 2019

Marcia Hamilton, a native of North Carolina, has been a customer of Pluris since she and her husband Keith purchased their first home on North Topsail Beach in 2001. They became permanent residents of the area in 2003 when Marcia retired from nursing. The couple eventually decided to sell their home on the Island and built a home on the mainland in Sneads Ferry where they reside today.

Pluris Regional Manager Randy Hoffer and Customer Care Director Beverly Yopp recently had the pleasure of visiting with Marcia at Pluris’ local customer walk-in office in Sneads Ferry. During the visit Marcia shared in late spring Pluris had to do a repair in the vicinity of her yard and was very pleased with how the job was handled. She commented, “the Pluris technician overseeing the work was easy and pleasant to work with and went out of his way to make sure I understood what the problem was and how it would be remedied. He’s a real asset to your organization.”

Marcia grew up in Greensboro where she attended The University of North Carolina at Greensboro and earned her Bachelor’s degree, continuing on to earn a Master’s degree in Counseling and then a Bachelor of Science degree in Nursing. While in graduate school Marcia worked as a substitute teacher and upon graduation even worked for a construction company that built power plants before beginning her nursing career. It was during her job with the construction company that she met her husband Keith.

Marcia loves the Sneads Ferry community and people and it shows in her involvement throughout the years she has lived in the area. Marcia’s activities include the Sneads Ferry Historical Society, Community Theatre and ministries at the Sneads Ferry Presbyterian Church where she attends. She is also an avid Mahjong player and is part of the North Shore Mahjong Club that meets weekly.

North Carolina Regional Manager, Randy Hoffer said, “as a long time native of the Sneads Ferry area myself, Marcia and Keith are typical of the community of people who call the area home, and Pluris staff find working with all of the area customers rewarding.”

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