Important Notice To Pluris Wedgefield Customers

Late on the evening of August 21, 2026, a severe lightning strike caused damage to the water treatment facility, to include computers, SCADA, PLC’s, and communication equipment resulting in low water pressure for customers for approximately three hours. The SCADA system is purposely designed and programmed for an extreme event such as this to enter a fail-safe mode. The fail-safe mode ensures continuing operation of critical systems such as pumps and disinfection equipment. At no time did the system pressure drop below the Florida Department of Environmental Protection (“FDEP”) requirement of 20 psi. Our field crew immediately implemented emergency procedures and worked diligently to restore water pressure to affected customers as quickly as possible.

In addition, a 4-inch water main break occurred on Majestic Street, resulting in a temporary loss of water service to the 36 connections located along the street. Once the repair was completed, a precautionary Boil Water Advisory was issued, and affected addresses received the precautionary boil water notices by door tags. Our field crew followed established emergency procedures to restore water service and ensure that the appropriate precautionary boil water notices were provided to all affected customers.

Field operations staff were immediately deployed to the water treatment facility and the water main line break. The FDEP was noticed and updated through the events. Field operation staff assessed the lightning strike damages at the water treatment plant as well as repairing the watermain line, which was concluded at approximately 2 AM ET. Per FDEP requirements, bacterial water samples for laboratory testing were obtained and pending results expected later today (Tuesday August 25th) the precautionary boil water notice to the 36 residents should be cleared for the residents. The notice remains in effect until the laboratory provides the results and Pluris notifies the affected residents.

Our Customer Care number, 888-758-7471, is answered after hours by a service that was actively receiving calls throughout the low-pressure event. Due to the high volume of calls received, customers may have experienced a wait time. However, all calls were answered and promptly dispatched to our field crew, and customers were provided with available information regarding the emergency.

Please note that correspondence sent to our Customer Care email address, [email protected], is monitored during regular business hours and will be addressed by our representatives on the next business day.

We appreciate our customers’ patience and understanding as our field crews worked diligently to address these incidents and restore water service as quickly and safely as possible.

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Summer Series - Customer Spotlights Russell May, Wedgefield Florida

July 2019

Pluris Wedgefield customer Russell May is a native of Florida, having spent most of his childhood years living on Merritt Island. A little over two years ago Russell became a Pluris Wedgefield customer when he decided to purchase a retirement home that would also provide a pleasant commute to his workplace in Oviedo. Russell said he chose Wedgefield because of the family neighborhood atmosphere, and the strategic location to downtown Orlando, the beaches, and family. A bonus for Russell is the home he picked backs-up to protected land with a permanent unobstructed view of Florida nature.

Pluris Regional Manager Joseph Kuhns and Customer Care Director Beverly Yopp recently had the pleasure of visiting with Russell at the Wedgefield Drinking Water Treatment Facility. During the visit, Joe provided a comprehensive tour of the water treatment process. The tour included a review of the facility’s computerized process monitoring system (“SCADA”), the step by step treatment process, including the new chlorine dioxide disinfection system, the Magnetic Ion Exchange system (“MIEX”), and the water softening system.

Due to his background Russell appreciated the detailed treatment process and the review of the facility. He earned a bachelor’s degree from the University of Florida in Building Construction / College of Architecture and his career path has allowed him the opportunity to manage the construction of a manufacturing plant, radar facility, structures for the space program, and a variety of other projects. His only contact to a water treatment system was inside a US nuclear-powered attack submarine. He appreciated the opportunity to visit this type of facility especially since it related to his personal water service.

In Russell’s words, “I was amazed at the high-tech water treatment systems that were implemented since the Pluris acquisition in 2009. The quality of water they produce exceeds the water quality of many of the places I’ve lived in Florida. What they have done in Wedgefield is comforting. I envision that other municipalities and businesses will begin to use the Pluris Wedgefield water treatment process as a model for designing future systems. At Pluris Wedgefield, they did it right”.

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