skip to main content

Important Notice To Pluris Wedgefield Customers

Late on the evening of August 21, 2026, a severe lightning strike caused damage to the water treatment facility, to include computers, SCADA, PLC’s, and communication equipment resulting in low water pressure for customers for approximately three hours. The SCADA system is purposely designed and programmed for an extreme event such as this to enter a fail-safe mode. The fail-safe mode ensures continuing operation of critical systems such as pumps and disinfection equipment. At no time did the system pressure drop below the Florida Department of Environmental Protection (“FDEP”) requirement of 20 psi. Our field crew immediately implemented emergency procedures and worked diligently to restore water pressure to affected customers as quickly as possible.

In addition, a 4-inch water main break occurred on Majestic Street, resulting in a temporary loss of water service to the 36 connections located along the street. Once the repair was completed, a precautionary Boil Water Advisory was issued, and affected addresses received the precautionary boil water notices by door tags. Our field crew followed established emergency procedures to restore water service and ensure that the appropriate precautionary boil water notices were provided to all affected customers.

Field operations staff were immediately deployed to the water treatment facility and the water main line break. The FDEP was noticed and updated through the events. Field operation staff assessed the lightning strike damages at the water treatment plant as well as repairing the watermain line, which was concluded at approximately 2 AM ET. Per FDEP requirements, bacterial water samples for laboratory testing were obtained and pending results expected later today (Tuesday August 25th) the precautionary boil water notice to the 36 residents should be cleared for the residents. The notice remains in effect until the laboratory provides the results and Pluris notifies the affected residents.

Our Customer Care number, 888-758-7471, is answered after hours by a service that was actively receiving calls throughout the low-pressure event. Due to the high volume of calls received, customers may have experienced a wait time. However, all calls were answered and promptly dispatched to our field crew, and customers were provided with available information regarding the emergency.

Please note that correspondence sent to our Customer Care email address, [email protected], is monitored during regular business hours and will be addressed by our representatives on the next business day.

We appreciate our customers’ patience and understanding as our field crews worked diligently to address these incidents and restore water service as quickly and safely as possible.

manage my account

Florida Department of Environmental Protection (“DEP”) Report on Expansion of Beneficial Use of Reclaimed Water, Stormwater and Excess Surface Water published

December 2015

The DEP has published its report on the expansion of Beneficial Use of Reclaimed Water, Stormwater and Excess Surface Water recently and the report is available online for reading at http://www.dep.state.fl.us/water/reuse/docs/sb536/SB536-Report.pdf.

Florida customers are encouraged to review the report as it details the importance of water management in years to come. The Executive Summary begins with the following purpose and goals of the study excerpts.

“By 2030, Florida’s population is estimated to reach 23,609,000 – almost a 26% increase over 2010. Fresh water demand is projected to reach 7.7 billion gallons per day by 2030, an additional 1.3 billion gallons over 2010 water use for the state. The Florida Legislature, recognizing the importance of sustainable water supplies to the state’s economy, environment and quality of life, passed SB 536 in the 2014 Legislative Session.

Senate Bill 536 (SB 536) directs the Department of Environmental Protection (DEP) to conduct a comprehensive study to determine how the use of reclaimed water, stormwater and excess surface water could be expanded to assist in meeting future demands.

Specifically, the study report is required to identify:

  • factors that prohibit or complicate the expansion of the beneficial use of reclaimed water, stormwater and excess surface water and recommend how those factors can be mitigated or eliminated;
  • measures that would lead to the efficient use of reclaimed water;
  • environmental, engineering, public health, public perception and fiscal constraints of expansion, including utility rate structures for reclaimed water; and
  • areas in the state where traditional water supply sources are limited and the use of reclaimed water, stormwater, or excess surface water for irrigation or other purposes is necessary.

The report is to then recommend permit incentives for entities that substitute reclaimed water for traditional water sources and to determine the feasibility, benefit and cost estimate of the infrastructure needed to construct regional storage features on public or private lands for reclaimed water, stormwater and excess surface water.”

If you would like to discuss the report further customers can reach Joe Kuhns, Regional Manager at [email protected].

Back to Archive

© 2026 Pluris Management Group

Delivered by IDX – link to website (opens in a new window)

Powered by Sitecore