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Important Notice To Pluris Wedgefield Customers

Late on the evening of August 21, 2026, a severe lightning strike caused damage to the water treatment facility, to include computers, SCADA, PLC’s, and communication equipment resulting in low water pressure for customers for approximately three hours. The SCADA system is purposely designed and programmed for an extreme event such as this to enter a fail-safe mode. The fail-safe mode ensures continuing operation of critical systems such as pumps and disinfection equipment. At no time did the system pressure drop below the Florida Department of Environmental Protection (“FDEP”) requirement of 20 psi. Our field crew immediately implemented emergency procedures and worked diligently to restore water pressure to affected customers as quickly as possible.

In addition, a 4-inch water main break occurred on Majestic Street, resulting in a temporary loss of water service to the 36 connections located along the street. Once the repair was completed, a precautionary Boil Water Advisory was issued, and affected addresses received the precautionary boil water notices by door tags. Our field crew followed established emergency procedures to restore water service and ensure that the appropriate precautionary boil water notices were provided to all affected customers.

Field operations staff were immediately deployed to the water treatment facility and the water main line break. The FDEP was noticed and updated through the events. Field operation staff assessed the lightning strike damages at the water treatment plant as well as repairing the watermain line, which was concluded at approximately 2 AM ET. Per FDEP requirements, bacterial water samples for laboratory testing were obtained and pending results expected later today (Tuesday August 25th) the precautionary boil water notice to the 36 residents should be cleared for the residents. The notice remains in effect until the laboratory provides the results and Pluris notifies the affected residents.

Our Customer Care number, 888-758-7471, is answered after hours by a service that was actively receiving calls throughout the low-pressure event. Due to the high volume of calls received, customers may have experienced a wait time. However, all calls were answered and promptly dispatched to our field crew, and customers were provided with available information regarding the emergency.

Please note that correspondence sent to our Customer Care email address, [email protected], is monitored during regular business hours and will be addressed by our representatives on the next business day.

We appreciate our customers’ patience and understanding as our field crews worked diligently to address these incidents and restore water service as quickly and safely as possible.

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Millennials Entering the Water and Wastewater Profession

September 2018

Millennials comprise an increasing number of people joining the work force and Pluris recognizes the value Millennials have contributed to its utilities. Several Pluris Millennials recently commented on their experience and reasons for choosing to work in the profession and excerpts are presented in the following.

I have always believed, and even more now as a Millennial that it’s my responsibility to help people and have a positive impact on the environment. I have always enjoyed computers and after entering the water and wastewater field I have found how technology is an integral part of insuring water can be delivered to customers safely and that wastewater can be treated to levels that will not threaten the environment.

My passion for the profession encourages me to recommend other Millennials to consider opportunities that the water and wastewater industry provides. It’s our planet and we are the next generation to insure drinking water and wastewater treatment technologies continue to advance.

I chose the water/wastewater/customer service profession because it was a good job employment opportunity and I wanted to try something new. Although I had no knowledge on water and wastewater utilities, the knowledge I have gained working at Pluris has been very beneficial for my personal understanding of utilities I pay for and the functionality of a utility company. As a Millennial, I believe Millennials want to contribute to the success of their company and that includes providing better service for their customers. I think Millennials are great at collaborating and getting everyone’s perspective to make better decisions.

The advice I would like to share with other Millennials is to consider all the skills we have in technology. We can easily educate people on how to utilize and benefit from technology to enhance the water/wastewater/customer service profession and a lot of people are unaware of how technology can help customers manage their water use on their smart phones and laptops.

I have lived in Pluris’ Florida service area and was fortunate to get a career in the water profession so close to home. As with most Millennials I am naturally comfortable with technology and the rapid pace in which it grows. Also, the ability we Millennials have to seamlessly adapt to technology allows our generation to rapidly research information which has helped me in preparing for and handling challenges every day.

I encourage Millennials to use the adeptness with technology we have, but to not neglect the information we can gain from experienced coworkers. I also believe in being a self-starter and demonstrating to others that I am serious in learning. I do believe that as a Millennial, I have something to offer the industry I have planned to be in for my career.

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