skip to main content

Important Notice To Pluris Wedgefield Customers

Late on the evening of August 21, 2026, a severe lightning strike caused damage to the water treatment facility, to include computers, SCADA, PLC’s, and communication equipment resulting in low water pressure for customers for approximately three hours. The SCADA system is purposely designed and programmed for an extreme event such as this to enter a fail-safe mode. The fail-safe mode ensures continuing operation of critical systems such as pumps and disinfection equipment. At no time did the system pressure drop below the Florida Department of Environmental Protection (“FDEP”) requirement of 20 psi. Our field crew immediately implemented emergency procedures and worked diligently to restore water pressure to affected customers as quickly as possible.

In addition, a 4-inch water main break occurred on Majestic Street, resulting in a temporary loss of water service to the 36 connections located along the street. Once the repair was completed, a precautionary Boil Water Advisory was issued, and affected addresses received the precautionary boil water notices by door tags. Our field crew followed established emergency procedures to restore water service and ensure that the appropriate precautionary boil water notices were provided to all affected customers.

Field operations staff were immediately deployed to the water treatment facility and the water main line break. The FDEP was noticed and updated through the events. Field operation staff assessed the lightning strike damages at the water treatment plant as well as repairing the watermain line, which was concluded at approximately 2 AM ET. Per FDEP requirements, bacterial water samples for laboratory testing were obtained and pending results expected later today (Tuesday August 25th) the precautionary boil water notice to the 36 residents should be cleared for the residents. The notice remains in effect until the laboratory provides the results and Pluris notifies the affected residents.

Our Customer Care number, 888-758-7471, is answered after hours by a service that was actively receiving calls throughout the low-pressure event. Due to the high volume of calls received, customers may have experienced a wait time. However, all calls were answered and promptly dispatched to our field crew, and customers were provided with available information regarding the emergency.

Please note that correspondence sent to our Customer Care email address, [email protected], is monitored during regular business hours and will be addressed by our representatives on the next business day.

We appreciate our customers’ patience and understanding as our field crews worked diligently to address these incidents and restore water service as quickly and safely as possible.

manage my account

Major Water Associations Reassure Public on Safety of Tap Water During COVID-19 Outbreak

March 2020

[email protected]
(202) 833-8383

Washington, D.C. (March 17, 2020) – As the global COVID-19 crisis continues to develop and reports of bottled water shortages make headlines, the National Association of Water Companies, the American Water Works Association and the Association of Metropolitan Water Agencies issued the following joint statement:

According to the U.S. Environmental Protection Agency, America’s drinking water supplies remain a safe and affordable way to access the water needed for drinking, cooking and maintaining personal hygiene during the COVID-19 outbreak.

Americans and Canadians can and should continue to use and drink water from their tap as usual as COVID-19 is not present in drinking water supplies. Disinfection processes like those practiced by water systems across the North America provide protection that includes filtration and disinfection of our surface water supplies and disinfection of our ground water sources. These treatments are effective in removing and/or inactivating viruses.

Efforts by some to profiteer off of bottled water shortages are inexcusable but drinking water consumers can avoid being taken advantage of by simply using the water that is available in their homes from the tap.

“America’s water companies share a deep understanding of the importance of the reliability of quality water and wastewater services in our daily lives and during a public health crisis and are committed to taking steps to help ensure our water systems are functioning both reliably and safely,” said NAWC President and CEO Robert F. Powleson.

The municipalities and private companies that make up the 51,000 community water systems across the U.S. are taking measures to help protect their workforce so they can continue to keep the water flowing. This means limiting home repair visits and directing customers to pay bills online instead of coming into their water providers’ offices. Additionally, because of the outbreak and the need for access to clean water in order to promote personal hygiene and overall public health, many systems across the United States are suspending shutoffs for non-payments. If you are facing financial difficulty and cannot afford to pay your water bill at this time, please be in direct contact with your water provider.

“Water utilities throughout the United States and Canada are prepared to protect public health in normal conditions and in emergencies, and they are committed to keeping safe water flowing, 24/7,” said AWWA CEO David LaFrance. “During times like these, safe and reliable water service is essential for drinking and food preparation, hand-washing and carrying away waste.”

As COVID-19 response efforts evolve to meet the needs of the American and Canadian people, the member organizations represented by NAWC, AWWA and AMWA will continue to support the water systems by offering all of the water profession’s expertise and resources at our disposal. Together, we are confident in our ability to serve communities across the country with the highest level of efficiency, empathy and professionalism.

“These are challenging times for our nation, but despite the many uncertainties regarding COVID-19, Americans should take comfort in the fact that the virus does not spread through drinking water supplies. The nation’s water systems remain committed to the uninterrupted delivery of clean and safe drinking water for the duration of this crisis,” said AMWA Chief Executive Officer Diane VanDe Hei.

***

The National Association of Water Companies (NAWC) represents regulated water and wastewater companies, as well as ones engaging in partnerships with municipal utilities. NAWC members provide 73 million Americans with safe and reliable water service every day and have an exceptional record of compliance with federal and state health and environmental regulations. Ensuring this high standard of quality requires extraordinary amounts of capital investment. NAWC estimates that its ten largest members alone collectively invested $3 billion in 2018 in their water and wastewater systems. For more information about NAWC, please visit NAWC.org or follow on Twitter, Facebook and YouTube.

Established in 1881, the American Water Works Association (AWWA) is the largest nonprofit, scientific and educational association dedicated to managing and treating water, the world’s most important resource. With approximately 51,000 members, AWWA provides solutions to improve public health, protect the environment, strengthen the economy and enhance our quality of life.

The Association of Metropolitan Water Agencies (AMWA) is an organization of the largest publicly owned drinking water systems in the United States. AMWA’s membership serves more than 156 million people – from Alaska to Puerto Rico – with safe drinking water.

Back to 2020

© 2026 Pluris Management Group

Delivered by IDX – link to website (opens in a new window)

Powered by Sitecore