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Important Notice To Pluris Wedgefield Customers

Late on the evening of August 21, 2026, a severe lightning strike caused damage to the water treatment facility, to include computers, SCADA, PLC’s, and communication equipment resulting in low water pressure for customers for approximately three hours. The SCADA system is purposely designed and programmed for an extreme event such as this to enter a fail-safe mode. The fail-safe mode ensures continuing operation of critical systems such as pumps and disinfection equipment. At no time did the system pressure drop below the Florida Department of Environmental Protection (“FDEP”) requirement of 20 psi. Our field crew immediately implemented emergency procedures and worked diligently to restore water pressure to affected customers as quickly as possible.

In addition, a 4-inch water main break occurred on Majestic Street, resulting in a temporary loss of water service to the 36 connections located along the street. Once the repair was completed, a precautionary Boil Water Advisory was issued, and affected addresses received the precautionary boil water notices by door tags. Our field crew followed established emergency procedures to restore water service and ensure that the appropriate precautionary boil water notices were provided to all affected customers.

Field operations staff were immediately deployed to the water treatment facility and the water main line break. The FDEP was noticed and updated through the events. Field operation staff assessed the lightning strike damages at the water treatment plant as well as repairing the watermain line, which was concluded at approximately 2 AM ET. Per FDEP requirements, bacterial water samples for laboratory testing were obtained and pending results expected later today (Tuesday August 25th) the precautionary boil water notice to the 36 residents should be cleared for the residents. The notice remains in effect until the laboratory provides the results and Pluris notifies the affected residents.

Our Customer Care number, 888-758-7471, is answered after hours by a service that was actively receiving calls throughout the low-pressure event. Due to the high volume of calls received, customers may have experienced a wait time. However, all calls were answered and promptly dispatched to our field crew, and customers were provided with available information regarding the emergency.

Please note that correspondence sent to our Customer Care email address, [email protected], is monitored during regular business hours and will be addressed by our representatives on the next business day.

We appreciate our customers’ patience and understanding as our field crews worked diligently to address these incidents and restore water service as quickly and safely as possible.

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Pluris Wedgefield Rehabilitates Wedgefield Golf Course Re-use Irrigation Pump Station and Controls

February 2020


View of Re-Use Irrigation System after Pluris Recent Rehabilitation Project

In an ongoing effort to improve community infrastructure in addressing potential issues in the future Pluris recently completed rehabilitation of the aging Wedgefield Golf Course Re-Use Irrigation pump station located at the Pluris Water Reclamation Facility site. Failure to address this integral part of the facility could pose Florida Department of Environmental Protection (FDEP) permit issues.

Approximately 35 years old, the pump station, originally built and owned by the Wedgefield Golf Course was showing increasing operational issues of aging infrastructures. Pluris’s Florida Regional Manager Joe Kuhns met with the current owner of the Wedgefield Golf Course, Craig Cook, on Pluris assuming ownership of the pump station in order to reduce the potential for operating problems. The Golf course provides recreation and adds to property values in the community of Wedgefield and Mr. Cook did not want to impose the cost of needed upgrades to the community.

In June of 2019 Pluris began a complete rehabilitation of pump station and control system. The project included new variable frequency drives (VFD’s), electrical wiring, piping, flow meters and supervisory control and data acquisition (SCADA). The SCADA allows for remote operation and monitoring of the pump station during non-business hours.


View of Re-Use Irrigation System Before Pluris’s Recent Rehabilitation

The above photograph shows the condition of the aged pump and control system before the rehabilitation. After completion of the work, Craig Cook commented,

“I am pleased Pluris approached me to discuss the ongoing ownership and maintenance of the Re-Use Irrigation Pump Station. Before this project was completed by Pluris, watering the golf course to maintain a healthy and aesthetic course for the community was at best unreliable. As a result of the rehabilitation, the pump station and control system now accurately and reliably completes watering cycles as needed.”

The golf course serves as a valuable resource in the treatment of wastewater, as the treated water, in accordance with the FDEP permit, is required to be returned to surface land and the golf course greens, fairways and other landscaping areas serve this environmental purpose.

An additional benefit of re-use water is that subsurface aquifers are not stressed, as the water from these aquifers is conserved for drinking water purposes only. Also, using drinking water for landscaping would increase the cost of irrigation to the golf course and landscaping areas, resulting in increased operating costs to the golf course and would likely be passed onto members.

As always, any customers with questions or desiring to visit the Water Reclamation Plant Facilities are encouraged to contact Mr. Joe Kuhns, Regional Manager for Pluris. Mr. Kuhns will personally schedule a facility visit for any customer. Mr. Kuhns can be reached via email at [email protected] or by telephone at (813) 526-0608.

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